Bookmarks

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Frequently Asked Questions

  1. How long does it take for delivery?
    Delivery within the UK usually takes up to 4 working days, international orders take around 7 working days.

  2. Is there a faster delivery option?
    We have a 24 hour dispatch method, which typically costs 5.95.

  3. I need my order in a hurry, is there anyway I can speed up the process?
    Usually. Give us a call and we'll see what we can do.

  4. I'm having problems placing my order. Can you help?
    We can take credit and debit card payments over the phone. Just call us on 01423 547276 to place your order.

  5. How can I check the progress of my order?
    To track your order just visit our order tracking page, or call 01423 560156.

  6. What quality do photos need to be for printing on to products in the photo gift department?
    A minimum resolution of 300 dpi, but the bigger the better really.

  7. What happens if the photo I upload isn't good enough quality?
    We will contact you if there are any quality issues.

  8. What format should photo be?
    Images should be either JPEG, BITMAP, PNG, PDF, Adobe Photoshop or CorelDraw files.

  9. Do you sell paper or card bookmarks?
    We only sell paper bookmarks in bulk based on customers own designs. Our minimum order is 100. More information can be found at our paper bookmarks page.

  10. Which products can be engraved?
    All of our charm bookmarks and many of our other bookmarks can be engraved. All our notebooks, journals, addressbooks and pens also are engravable. (In the case of the luxury pens, they have an engravable box). 99% of gifts in the Engraved Gifts Department can be engraved. For further information regarding engraving please visit our engraved gifts page for more information.

  11. How much does engraving cost?
    Standard engraving typically costs 2.00, per item.

  12. Do you supply wholesale bookmarks to booksellers?
    Yes, we supply bookshops and gift shops, though minimum order levels apply. Please visit our wholesale bookmarks page, call 01423 547276 for further details or email sales@thebookmarkshop.com, detailing your requirements.

  13. What about corporate gifts and promotional items?
    Our bookmarks, pens, paperweights and cetain other products do make excellent promotional gifts, and we have various bookmark styles that we provide exclusively for clients interested in 1000+ items. Please contact us for further information, prices, discounts and timescales, or visit our promotional bookmarks page.

  14. What about refunds?
    If you are in any way unhappy with any item purchased at this site, please return it to us within 14 days of the purchase and we will be happy to give you a full refund (less shipping). If you place an order and then change your mind we will offer you a full refund no questions asked. If the item has not yet been shipped then the refund will be for the full amount including shipping, otherwise the cost of shipping will not be refunded. Feel free to read our returns policy for further information.

  15. Do you sell any other products not shown on the website?
    Yes, we usually have products which are not yet not displayed on our website, plus we are willing to make a specific custom products to order in certain situations. Please contact us for further information.

  16. What if my purchase arrives damaged?
    In the highly unlikely event of your item/s arriving damaged please contact us immediately and we will re-send the item. Please have a quick read of our returns policy for further information.

  17. I am a US customer, how much will shipping cost?
    Shipping to the USA costs from 10.00 (approximately $15.00) with final cost dependant on the size and weight of your order.

  18. What are your opening hours?
    9.00am till 5.30pm, 5 days a week Monday to Friday.

  19. Please may I read your terms and conditions?
    Our terms and conditions are available here.

  20. Can you provide large numbers of gifts for weddings?
    Yes we can, just visit our wedding gifts section for ideas.

  21. I'm interested in the history of bookmarks. Can you help?
    Yes we can, we suggest you visit our useful resources page or our history of bookmarks section.

  22. Please may I read your privacy policy?
    Our privacy policy is available here.

We are a company based in the UK. You can email us at sales@thebookmarkshop.com or call us on 01423 547276


Copyright 2012 Castle Gifts Ltd