The Bookmark Shop Luxury Bookmarks

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Frequently Asked Questions

  1. How long does it take for delivery?
    Delivery within the UK usually takes up to 3 working days, international orders take around 7 working days.

  2. I need this gift in a hurry, is there anyway I can speed up the process?
    Maybe. Give us a call and we'll see what we can do.

  3. Which bookmarks can be engraved?
    All of our bookmarks, except the Executive Orb and the Swish Bookmark can be engraved. The Insights range can be engraved as well, but it may clash with their designs. Please note that some of the bookmarks do not have space for a photo engravement (such as the Ecclesiastic). We suggest contacting us to discuss your options.

  4. How much does engraving cost?
    For initials to be engraved costs 1.20, a short sentence costs 2.25 and a photo/image costs 4.50. If you choose to have an image engraved you can have your initials and a short sentence free of charge (if there is room)

  5. What size photo would be appropriate?
    We suggest sending a large image (jpeg/bitmap/corel/photoshop) via email or the actual photo or drawing by post. We will then adapt the image for engraving on to the bookmark, email it to you and await your final approval.

  6. The Insights range seem like an unusual shape for a bookmark. Do they work effectively?
    The Insights Bookmark range has been thoroughly tested and results show that the credit card shape is highly suitable as a bookmark. No tassle is required as the width of the bookmark acts as method of opening books to the correct page and the bookmarks do not slip out of place unless jolted considerably. We always recommend wedging the Insights bookmarks firmly in to place to reduce the chance of this further.

  7. What are the dimensions of the bookmarks?
    The bookmarks vary in size. The Power Tap range (Key, Hammer, etc) are 100mm by 20mm. The Insights bookmark range are 83mm by 52mm.

  8. What about refunds?
    If you are in any way unhappy with any item purchased at this site, please return it to us within 14 days of the purchase and we will be happy to give you a full refund.

  9. What are Insights bookmarks made of and do they require polishing?
    They are solid brass with a luxury finish. They do not need polishing, but if handled a great deal we suggest wiping with a damp cloth.

  10. How are they packaged?
    All our bookmarks, except the Insight range, come in black gift boxes or pouches making them ideal gifts. Insights and Power Taps come in their own design packaging as shown.

  11. Do you sell any other bookmarks not shown on the website?
    Yes, we do have a small selection of bookmarks not displayed here including silver versions of many of the Insights Bookmarks. Please contact us for further information.

  12. What if my purchase arrives damaged?
    In the highly unlikely event of your luxury bookmark arriving damaged please contact us immediately and we will re-send the item..

  13. I am a US customer, how much will shipping cost?
    Shipping will depend on the size and weight of the order. It will most likely be under 3.00 ($5.00) but we suggest purchasing your item first, then we will contact you regarding the extra shipping charge. If it seems to expensive to you at that point we can easily refund your payment.

  14. I am interested in finding out more about the Insights Bookmarks, is there anywhere I can access more information?
    We suggest visiting the Insights Range main website for more information.

  15. What are your opening hours?
    10.00am till 5pm, 6 days a week.

  16. Can you provide large numbers for weddings etc?
    Yes we can, but we suggest you contact us to check for availability and possible discounts.

We are a company based in the UK. You can email us at sales@thebookmarkshop.com or call us on 01423 797000


Copyright 2005 Hidden World Originals Ltd