We may obtain personal information about you when you place an order with us for our products or when you provide feedback about our products or services.
We will use the personal information that you provide us with to process your order for our products and to ensure that any goods ordered are delivered to the address specified.
We may also use your personal information to prevent and detect fraud.
When you place an order with us we may, if necessary, contact you using the contact details that you provide to confirm that we are fulfilling your order in accordance with your instructions. We may also contact you to advise you of the expected delivery date of the goods ordered or any delay in fulfilling your order, etc.
ENQUIRIES AND FEEDBACK
When you enquire or provide feedback about our products we will use the contact details and the information that you provide to respond to you.
The information that you provide will help us to understand how our products and perceived by our customers and which of our products are of most interest to you. We will also use this information to refine our offerings to suit your needs and improve our product and service offerings for the benefit of our customers generally.
Hidden World Originals Ltd analyses customer statistics, sales, traffic patterns and related site information. In order to facilitate this, where possible, our web server may automatically recognise the domain name and email address of users of this website, by using cookies.
We may also collect the domain name and email address of visitors to this website and those that communicate with us via email. We may also collect other aggregate information, e.g. information about the pages users access or visit and the transactions they perform there and any other information volunteered by the user, such as survey information and/or site registrations. We can also identify the web browser that the user is using and the way in which the user has accessed our website, e.g. via a particular hyperlink or link contained within a marketing email.
The information we collect in this way is used for internal review and improvement purposes, e.g. to improve and/or customise the content, and/or layout of our websites for our users or each individual user. This information is not shared with other organisations for commercial purposes.